What our clients say about us

We take great care to understand the needs of our clients and offer an exceptional level of customer care

Testimonials

  • "A refreshing style of service - 'unstuffy' and simply communicated. I felt confident with the advice received and agreed actions were followed through professionally."
  • "Julie, once again thank you and your team for all your hard work and support during this time! You and your company have been incredibly helpful and friendly! I recommend you any chance I get!"
  • "We asked you to move very quickly given we were given a 2 week window to exchange and complete. Hats off to David and Leila - they guided us through and we made it with a day to spare. Top job."
  • "It was carried out in a very efficient manner during Covid-19."
  • "We were extremely satisfied with all aspects of the services provided by Helen Cowley and her team. Many thanks."
  • "Jonathan Edwards has been so very helpful and kind. It has taken any strain off myself at a very stressful time in my life."
  • "Very satisfied with the level of service given. Quite happy to use your company again, should the need arise."
  • "Excellent service ; it felt like dealing with friends. Already recommended your company to other colleagues."
  • "A very friendly and efficient service."
  • "Excellent and professional service."
  • "Many thanks for your help and expertise regarding this matter. It was invaluable in allaying any worries I had."
  • "Thanks for being so positive about me sorting myself out."
  • "The later part of Hatchers dealings with our matter coincided with the impact of Covid-19. As clients we found the company responded with resilience and sustained its level of service in testing times."
  • "We're extremely grateful for the advice, support and patience from Jennifer and the wider team. Thank you for helping to resolve this issue - you were a pleasure to deal with."
  • "Liz and I have dealt with Hatchers (and Hatcher Rogerson) for over 40 years. We find the service excellent and the staff are always very courteous and helpful. We also find it helpful that you have an office in our local town only 10 minutes from home making it convenient and very easy to visit."
  • " You dealt with my sale efficiently and effectively and did not leave me wanting for anything."
  • "Patrick was very friendly and put us at ease, if it wasn't for him we would have given up. His advice was excellent and we couldn't fault him. Not having dealt with solicitors before we were nervous but we didn't need to be with him."
  • "I cannot thank yourselves enough or express how important your support and understanding has been through this emotionally distressing time."
  • "It was a great pleasure with Sarah Husbands on Will and Trust matters and we developed an easy and comfortable professional relationship."
  • "I would like to thank you for the prompt, efficient and kindly way in which you dealt with us. It is very much appreciated by two 'old fogies' and was a great advertisement for your Firm."
  • "I was always made to feel I was a valued client, despite the length of time my sale and purchase took."
  • "I cannot thank Rachel enough for her kindness shown to me throughout this very difficult and stressful time."
  • "Excellent service. Would not hesitate to contact you again for future needs. Thank you very much."
  • "Excellent and professional service."
  • "Can not fault the service - friendly, helpful, efficient and time effective. Well done Alison and her team."
  • "Rachel Roberts acting in her capacity as Family Executive is without a doubt a professional individual looking after the client at all stages. She is a credit and major asset to the Hatchers Family Team."
  • "Excellent service, great company."
  • "Very good service - all staff friendly and approachable!"
  • "Thank you for all of your help, David has been brilliant."
  • "Thank you Jack Latham - many thanks for all your help until next time!"
  • "Sarah H made the process (Wills) not only easy but also pleasant. She is impressively perceptive, personable and professional at the same time."
  • "It gave me great peace of mind that my affairs were dealt with by Sarah Jane Smith with care and understanding. For this I wish to extend my thanks."
  • "Thanks for the help. Long since put this episode behind me and life is on the up. Jack was respectful and comforting at a difficult time."
  • "This is the 1st time I have used solicitors at this time, over the will I had a claim on. Excellent advice, always there to explain. Thank you."
  • "The legal procedure was handled very well with good communication by Helen Cowley."
  • "Jo was fantastic. So refreshing to deal with a Solicitor that answers phone calls and emails. Like dealing with a real human! Thank you!"
  • "Sarah was excelletn - an asset to Hatchers in every way!"
  • "Prompt and efficient service. Friendly and helpful."
  • "Sarah Cox has been excellent in both this sale, and our new property purchase. She is always available (on her work days) for a quick chat and responds in a timely manner to emails."
  • "Thank you for dealing with our wills promptly and the knowledgeable advice which we appreciated."
  • "My sister mainly dealt with Mr Ryder, apparently he was excellent."
  • "I would just like to say it was a privilege to be represented by such an honest, friendly, professional company. I wouldn't hesitate to use your services again."
  • "Very good with attention to detail both on sale of our previous house and purchase of our new property. This has been house purchase number 6 using the service provided by the acting solicitor, which perhaps speaks for itself."
  • "Excellent service as always, thank you."
  • "We are some distance away from you, but your help and advice helped considerably at a difficult time for myself and my wife."
  • "Many thanks for your help and expertise regarding this matter. It was invaluable in allaying any worries I had."
  • "Great service from Sarah - answered all my questions very quickly."
  • "As usual a very professional service, offering good value for money."
  • "Very pleased, excellent service, thank you."
  • "Excellent service given all round."
  • "All the staff, and especially David Ryder, were always friendly and helpful. It was quite a stressful house sale/purchase, especially at the end, but I (mostly) felt confident that my intentions were in capable hands."
  • "Fantastic service, kept informed all the way through the process."
  • "Esther did a good job!"
  • "Your advice on managing the end of a tenancy - we had a rather difficult letting agent - was invaluable."
  • "We dealt with David Ryder directly and he was friendly, professional and very helpful. We would definitely recommend him."
  • "The service most valuable was a direct line to Jonathan Edwards - not needing to go through reception."
  • "Excellent service always. Everything dealt with efficiently and professionally. Easy access to staff and prompt and meaningful responses."
  • "My Solicitor was fantastic in court and huge support out of court. She went above and beyond."
  • "We feel Mr Edwards dealt with our business in a very caring and sympathetic manner, during a very difficult time."
  • I have dealt with Victoria Pugh regarding my will and am entirely happy with the personal and professional service I have always received."
  • "This was a complex matter (dealing with Spanish Authority) and was a learning curve for all involved. Many thanks to Mrs Morgan and Mrs J. Bickley."
  • "All our needs were dealt with the greatest efficiency and courtesy."
  • "Excellent service as always."
  • "Straight forward and simple communication and explanation of terms, good advice given."
  • "The matter was resolved very quickly by Patrick Gittins."
  • "Very impressed with the service we received. Everyone was helpful and friendly. We felt in good hands from the moment we stepped into the office. Thank you. Highly recommend."
  • "Absolutely fantastic service regarding the probate for my late mother's estate. Will recommend your company to other people who need anything legal doing."
  • "It was a pleasure to deal with Jo and Gill. Solicitors that answer calls and emails! Novel!"
  • "Just wanted to say a big thank you for everything. It's been a long journey. I am very happy it went in my favour, also I appreciated that Lisa and Hannah were very helpful and kind whenever I talked to them on the phone."
  • "Everyone was approachable, friendly & helpful. The service I received was most efficient; I felt confident with the advice I received."
  • "Thank you for your excellent and prompt service in preparing our wills quickly during this Covid-19 crisis."
  • "Kate Cooper conducted herself very professionally at all times & was a joy to co-operate with. She has a natural pleasant manner about her as well as being blessed with a talent for "gift of the gab". Thank you for all your help & assistance through my difficult time."
  • "Dealing with legal matters can be confusing and daunting but we were walked through the process in a clear and friendly way."
  • "Thank you for keeping us informed and reassuring us."
  • "Sam was very good and very polite. It felt like we had known her for ages. She was like a friend."
  • "Would be more than happy to use this firm in the future."
  • "Sarah Husbands was charming, helpful and efficient. Under these Covid-19 circumstances she could not have been better."
  • "Many thanks for an efficient and professional service."
  • "I would recommend you to anyone else, no problem."
  • "Thank you for your help in this matter."
  • "Delighted with the personal and efficient attention I received at a difficult time for me."
  • "Sarah was knowledgeable, efficient and friendly - a local firm who understand local people - thank you."
  • "Sam dealt with my case and I was really happy with the work and advice that was done and given. I would definitely choose you again."
  • "A special Thank You to Emily Cross - Whitchurch, for her advice and help during the last twelve months."
  • "Excellent service, very satisfied and would recommend to others, Sam was very helpful and reassuring during the case."
  • "Thank you for your patience in what turned out to be a long and protracted matter, where other party changed Solicitors three times during process causing severe delays."
  • "Alison Bell was extremely helpful & supportive. As first time buyers Alison was on hand to answer our questions & provided detailed responses. She was very reassuring and made the process efficient and smooth."
  • "Smooth professional service with no dramas - thank you."
  • "I have used this firm in recent months for a number of services - Wills, Trust, Probate and complex conveyancing. I found all personnel to be professional, sympathetic, efficient and helpful, and would recommend to anyone."
  • "We have had a relationship since 1996. We have always had good service so we see no reason to transfer our business to another practice despite having moved away from the area."
  • "I really could not be happier with the service provided by Valerie Edwards. Thank you!"
  • "I'd like to take this chance to personally thank Mr Ashton for his understanding and advice on this matter. Thanks again to all."
  • "The specialist knowledge and skills of buying and selling small woods gave us reassurance and confidence in the buying process. This was highlighted by the slow communication of the seller's solicitors which meant the process took longer."
  • "Excellent service as always from Alison - if it could go wrong with this conveyance then it did, but we got there in the end."
  • "Mark is brilliant. Doesn't close the matter until all the i's are dotted and the t's crossed. Thanks."
  • "Excellent service."
  • "Supporting and caring attitude of all staff."
  • "The Solicitors at Hatchers always provide an efficient service. I would highly recommend their services."
  • "Excellent service, as always!".
  • "Sarah made the whole process of LPA enjoyable, which was surprising given the subject matter, but a testimony to her skills."
  • "Very happy with all advice and services provided. Thank you."
  • "Kate who dealt with my case was excellent. I have already recommended you and will do so in the future. Thank you."
  • "Thank you so much for all the help and advice."
  • "Second time I have dealt with Helen Cowley, her advice is concise and she does not lose sight of overall business strategy whilst remaining on top of the detail. Would not hesitate to go back to her again when/if need arises."
  • "Thank you for your advice and work on my behalf. I am grateful also for the friendly and efficient approach."
  • "Mark was really good with us and patient especially as the house sale fell through on two occasions nearing exchange until it finally completed third time lucky."
  • "Thank you - our wills were dealt with in a very professional manner."
  • "When we need to use your services again we would not hesitate to be in touch with your offices."
  • "Sarah Jane was very helpful and explained everything in a clear and easy to understand way."
  • "Sarah Jane and all the staff that I had contact with were always pleasant and helpful, I couldn't ask for anything better, thank you."
  • "Many thanks."
  • "We would particularly like to thank Sarah for her professional, friendly and charming manner in all her dealings with us."
  • "As ever a pleasure to work with you."
  • "Safe to say I would have no hesitation in recommending Hatchers after the good work completed in 2018."
  • "We have used the services of Hatchers for many years - and always felt confident with their advice and efficiency."
  • "I was made to feel at ease and certainly valued as a customer, both at the reception desk and in the office. My solicitor [Sarah] was so friendly and understanding."
  • "Jonathan Edwards is a consummate professional with a personable manner - a rare combination."
  • "Jonathan was very approachable and understanding, especially when dealing with 'emotional' issues. He was happy to answer questions and explained everything to me. Thank you."
  • "Jack made an excellent job of drawing out all the salient points from a large volume of material and presenting my case clearly, concisely and accurately."
  • "During the recent sale of shares in our company, we relied heavily on Ann’s expert guidance and advice. Ann clearly explained the complex legal documents and guided us through the whole process. We really appreciated her experience and her expertise which helped us all understand the process. Nothing was ever too much trouble and her friendly approachable style was second to none. I would have no hesitation in recommending Ann Fisher."
  • "Excellent service throughout."
  • "As ever a pleasure to work with you."
  • "We would particularly like to thank Sarah for her professional, friendly and charming manner in all her dealings with us."
  • “Victoria dealt with our requests very professionally and we would have no hesitation in recommending her to anyone.”
  • “Service and support was amazing, Emma did a fantastic job.”
  • “To the point. Straight and honest advice.”
  • “Personally would like to thank Sam – she was a breath of fresh air and really helped to put my mind at rest at a really difficult time. Her prompt response to emails and calls was outstanding – thank you.”
  • “It was a difficult and stressful time which was made a lot easier with your help and professional approach.”
  • “Ann Fisher’s approach was pragmatic and professional. Her advice was straightforward, commercially astute and enabled us to understand and manage our legal risk during the whole process of negotiation.”
  • “Without your can-do, helpful attitude and kind words, it would have been so much harder. Thanks a lot.”
  • “Ann Fisher and her team have acted for the group since its formation in 2010. They are knowledgeable, responsive and provide commercially realistic advice.”
  • “Nigel and his team were excellent – professional, courteous and commercial.”
  • “The advice from Nigel was excellent and delivered in a friendly, personable manner.”
  • “Nigel and Jack were professional and efficient. Thank you for such a fantastic service.”
  • “You have a way of making everything sound so straightforward! Thank you Emma.”
  • “We have had advice and assistance from Hatchers for over forty years and always felt confident in people we have dealt with.”
  • “Val Edwards was her usual, professional, well-informed and a pleasure to work with. She handled delicate situations with ease and made the sale much easier than I anticipated.”
  • “Our sale and purchase was handled very efficiently by Matthew and the team. Effortless! Would not hesitate to use again in future and would recommend to anyone.”
  • “The service provided was exceptional which made the process of moving house less stressful.”
  • "The matter could not have been handled more quickly or efficiently. Very pleased with the outcome."
  • "Many thanks for an excellent prompt service."
  • "The transaction went through smoothly and the quality of service was excellent."
  • “Not only was Victoria Pugh professional and knowledgeable, she was also very personable and so this made discussion about my wishes concerning my will both constructive and effortless.”
  • “David Ryder was very helpful and professional throughout the process.”
  • “Mark Munro has provided an excellent service for my family for more years than I can recall and without question his support and advice has been first rate.”
  • "Mark has been our family solicitor for many years and has always been very understanding and sympathetic to our particular problems."
  • "Emma's professional conduct really helped me to feel calmer and much more reassured. She was very kind to me and definitely went above and beyond what I expected. I would use your services again if I needed to and would certainly recommend your services to anyone who needed help. Fantastic!"
  • “Alison was most sympathetic and understanding in answering my anxieties regarding the sale of the house.”
  • "Thank you on behalf of my family for your services and understanding."
  • “Very friendly and considerate with clients whilst thorough in preparation and tenacious in negotiation.”
  • “We found Hatchers brilliant in every aspect. We found them professional, informative and approachable and most importantly extremely patient when dealing with us. Without your guidance and the knowledge gained by your invaluable experience, I feel we would not have got what we did and my future would be a lot more uncertain than it is now.”
  • "Ann Fisher and her team have acted for the group since its formation in 2010. They are knowledgeable, responsive and provide commercially realistic advice."  
  • "Offices are very well run, we will definitely use your services again."