What our clients say about us

We take great care to understand the needs of our clients and offer an exceptional level of customer care

Testimonials

  • "Sam was very good and very polite. It felt like we had known her for ages. She was like a friend."
  • "Sarah Husbands was charming, helpful and efficient. Under these Covid-19 circumstances she could not have been better."
  • "Excellent service considering it was conducted during all the restrictions of Coronavirus."
  • "Sam dealt with my case and I was really happy with the work and advice that was done and given. I would definitely choose you again."
  • "A very friendly and efficient service."
  • "Mark was really good with us and patient especially as the house sale fell through on two occasions nearing exchange until it finally completed third time lucky."
  • "Excellent service."
  • "The legal procedure was handled very well with good communication by Helen Cowley."
  • "Thank you so much for all the help and advice."
  • "Thank you for dealing with our wills promptly and the knowledgeable advice which we appreciated."
  • "Excellent service as always from Alison - if it could go wrong with this conveyance then it did, but we got there in the end."
  • "The matter was resolved very quickly by Patrick Gittins."
  • "Excellent service, great company."
  • "Excellent service. Would not hesitate to contact you again for future needs. Thank you very much."
  • "Thank you for the very professional services, all provided in an efficient and friendly manner - despite the difficult times and restrictions in place over the past months."
  • "Service was quick, efficient and impressive. I was delighted with prompt response."
  • "Excellent service ; it felt like dealing with friends. Already recommended your company to other colleagues."
  • "Mark is brilliant. Doesn't close the matter until all the i's are dotted and the t's crossed. Thanks."
  • "Excellent and professional service."
  • "Very impressed with the service we received. Everyone was helpful and friendly. We felt in good hands from the moment we stepped into the office. Thank you. Highly recommend."
  • "We asked you to move very quickly given we were given a 2 week window to exchange and complete. Hats off to David and Leila - they guided us through and we made it with a day to spare. Top job."
  • "The specialist knowledge and skills of buying and selling small woods gave us reassurance and confidence in the buying process. This was highlighted by the slow communication of the seller's solicitors which meant the process took longer."
  • "It gave me great peace of mind that my affairs were dealt with by Sarah Jane Smith with care and understanding. For this I wish to extend my thanks."
  • "Liz and I have dealt with Hatchers (and Hatcher Rogerson) for over 40 years. We find the service excellent and the staff are always very courteous and helpful. We also find it helpful that you have an office in our local town only 10 minutes from home making it convenient and very easy to visit."
  • "Would like to thanks Joanne Roberts and David Ryder for their service. This was, to me, very long winded & drawn out (due to purchaser) but they were understanding and I felt nothing I asked was too much trouble. This house sale began before Covid, but I can say that when lockdown happened in no way did this affect the great service I received. Thank you for all you did for me."
  • "Thank you for your advice and work on my behalf. I am grateful also for the friendly and efficient approach."
  • "As usual a very professional service, offering good value for money."
  • " You dealt with my sale efficiently and effectively and did not leave me wanting for anything."
  • "Thanks for the help. Long since put this episode behind me and life is on the up. Jack was respectful and comforting at a difficult time."
  • "Thank you - our wills were dealt with in a very professional manner."
  • "We're extremely grateful for the advice, support and patience from Jennifer and the wider team. Thank you for helping to resolve this issue - you were a pleasure to deal with."
  • "Hatchers helped us with my late mother's Power of Attorney, followed sadly by helping us with her will and probate and on to the eventual legal side of disposal of the property. In each case we were dealt with understanding, consideration and professionalism - you have our thanks."
  • "I just wanted to say a huge thank you for yesterday whilst at Shrewsbury police station. I really appreciate your professionalism, advice and guidance before, during and after the interview, it really helped with the nerves."
  • "Prompt and efficient service. Friendly and helpful."
  • "This is the 1st time I have used solicitors at this time, over the will I had a claim on. Excellent advice, always there to explain. Thank you."
  • "Very good with attention to detail both on sale of our previous house and purchase of our new property. This has been house purchase number 6 using the service provided by the acting solicitor, which perhaps speaks for itself."
  • "Very pleased, excellent service, thank you."
  • "Everything was quick, easy and very efficient, especially in these difficult times. We were listened to & things explained very clearly. We will certainly be using you again."
  • "Thanks for being so positive about me sorting myself out."
  • "Thank you for keeping us informed and reassuring us."
  • "Many thanks for your help and expertise regarding this matter. It was invaluable in allaying any worries I had."
  • "Delighted with the personal and efficient attention I received at a difficult time for me."
  • "Jonathan Edwards has been so very helpful and kind. It has taken any strain off myself at a very stressful time in my life."
  • "Excellent service, as always!".
  • "Very good service, thank you very much."
  • "Straight forward and simple communication and explanation of terms, good advice given."
  • "Thank you for your help in this matter."
  • "We were extremely satisfied with all aspects of the services provided by Helen Cowley and her team. Many thanks."
  • "I would like to thank you for the prompt, efficient and kindly way in which you dealt with us. It is very much appreciated by two 'old fogies' and was a great advertisement for your Firm."
  • "Thanks for a superb service during these trying times. Much appreciated."
  • "Patrick was very friendly and put us at ease, if it wasn't for him we would have given up. His advice was excellent and we couldn't fault him. Not having dealt with solicitors before we were nervous but we didn't need to be with him."
  • "Can not fault the service - friendly, helpful, efficient and time effective. Well done Alison and her team."
  • "All the staff, and especially David Ryder, were always friendly and helpful. It was quite a stressful house sale/purchase, especially at the end, but I (mostly) felt confident that my intentions were in capable hands."
  • "A special Thank You to Emily Cross - Whitchurch, for her advice and help during the last twelve months."
  • "Due to the current COVID situation, I think Dad's estate has been dealt with efficiently, especially as we were unable to meet face to face."
  • "David Ryder provided a very efficient and smooth process for us."
  • "I would recommend you to anyone else, no problem."
  • "I was always made to feel I was a valued client, despite the length of time my sale and purchase took."
  • "Absolutely fantastic service regarding the probate for my late mother's estate. Will recommend your company to other people who need anything legal doing."
  • "This was a complex matter (dealing with Spanish Authority) and was a learning curve for all involved. Many thanks to Mrs Morgan and Mrs J. Bickley."
  • "Excellent service as always."
  • "Kate Cooper conducted herself very professionally at all times & was a joy to co-operate with. She has a natural pleasant manner about her as well as being blessed with a talent for "gift of the gab". Thank you for all your help & assistance through my difficult time."
  • I have dealt with Victoria Pugh regarding my will and am entirely happy with the personal and professional service I have always received."
  • "Many thanks for your help and expertise regarding this matter. It was invaluable in allaying any worries I had."
  • "It was a great pleasure with Sarah Husbands on Will and Trust matters and we developed an easy and comfortable professional relationship."
  • "Sarah H made the process (Wills) not only easy but also pleasant. She is impressively perceptive, personable and professional at the same time."
  • "Thank you for your excellent and prompt service in preparing our wills quickly during this Covid-19 crisis."
  • "Excellent service always. Everything dealt with efficiently and professionally. Easy access to staff and prompt and meaningful responses."
  • "Julie, once again thank you and your team for all your hard work and support during this time! You and your company have been incredibly helpful and friendly! I recommend you any chance I get!"
  • "Sarah Husbands dealt with our father's estate in a very professional & sympathetic way and made the process of dealing with the estate very simple & straightforward."
  • "Sarah was knowledgeable, efficient and friendly - a local firm who understand local people - thank you."
  • "Very efficient and helpful, as always. Thank you Jo and team."
  • "We dealt with David Ryder directly and he was friendly, professional and very helpful. We would definitely recommend him."
  • "Fantastic service, kept informed all the way through the process."
  • "Victoria & I worked exceedingly well together over the last 18 months, and I would not hesitate to recommend her."
  • "We have had a relationship since 1996. We have always had good service so we see no reason to transfer our business to another practice despite having moved away from the area."
  • "A refreshing style of service - 'unstuffy' and simply communicated. I felt confident with the advice received and agreed actions were followed through professionally."
  • "All our needs were dealt with the greatest efficiency and courtesy."
  • "It was a pleasure to deal with Jo and Gill. Solicitors that answer calls and emails! Novel!"
  • "Rachel Roberts acting in her capacity as Family Executive is without a doubt a professional individual looking after the client at all stages. She is a credit and major asset to the Hatchers Family Team."
  • "Excellent attention to detail, very patient in explaining issues. Pro-active in seeking out resolutions. All in fantastic service."
  • "Your advice on managing the end of a tenancy - we had a rather difficult letting agent - was invaluable."
  • "Very happy with all advice and services provided. Thank you."
  • "It was carried out in a very efficient manner during Covid-19."
  • "Smooth professional service with no dramas - thank you."
  • "Many thanks for an efficient and professional service."
  • "I cannot thank yourselves enough or express how important your support and understanding has been through this emotionally distressing time."
  • "I have used Hatchers for my divorce and will. I found the team to be excellent, sympathetic and very helpful."
  • "Excellent service, very satisfied and would recommend to others, Sam was very helpful and reassuring during the case."
  • "Alison Bell was extremely helpful & supportive. As first time buyers Alison was on hand to answer our questions & provided detailed responses. She was very reassuring and made the process efficient and smooth."
  • "Dealing with legal matters can be confusing and daunting but we were walked through the process in a clear and friendly way."
  • "Sarah Cox has been excellent in both this sale, and our new property purchase. She is always available (on her work days) for a quick chat and responds in a timely manner to emails."
  • "Jo was fantastic. So refreshing to deal with a Solicitor that answers phone calls and emails. Like dealing with a real human! Thank you!"
  • "Thank you for all of your help, David has been brilliant."
  • "We are some distance away from you, but your help and advice helped considerably at a difficult time for myself and my wife."
  • "Very good service - all staff friendly and approachable!"
  • "Great service from Sarah - answered all my questions very quickly."
  • "Just wanted to say a big thank you for everything. It's been a long journey. I am very happy it went in my favour, also I appreciated that Lisa and Hannah were very helpful and kind whenever I talked to them on the phone."
  • "Second time I have dealt with Helen Cowley, her advice is concise and she does not lose sight of overall business strategy whilst remaining on top of the detail. Would not hesitate to go back to her again when/if need arises."
  • "Excellent service given all round."
  • "We feel Mr Edwards dealt with our business in a very caring and sympathetic manner, during a very difficult time."
  • "The Solicitors at Hatchers always provide an efficient service. I would highly recommend their services."
  • "Sarah was excellent - an asset to Hatchers in every way!"
  • "Thank you Jack Latham - many thanks for all your help until next time!"
  • "Despite disruptions due to pandemic your service was excellent. Thank you for all your help."
  • "Supporting and caring attitude of all staff."
  • "Excellent service as always, thank you."
  • "My sister mainly dealt with Mr Ryder, apparently he was excellent."
  • "I would just like to say it was a privilege to be represented by such an honest, friendly, professional company. I wouldn't hesitate to use your services again."
  • "David Ryder is very approachable and thoroughly professional."
  • "Julie Bickley has shown great kindness to me during the difficult weeks of the coronavirus pandemic for which I am truly grateful. Thank you."
  • "Excellent service with highly professional advice. We cannot fault the service we received."
  • "My Solicitor was fantastic in court and huge support out of court. She went above and beyond."
  • "The service most valuable was a direct line to Jonathan Edwards - not needing to go through reception."
  • "I found Victoria Pugh to be absolutely excellent. She was friendly, helpful, kind, well informed and made the whole process straight forward."
  • "I cannot thank Rachel enough for her kindness shown to me throughout this very difficult and stressful time."
  • "Would be more than happy to use this firm in the future."
  • "Everyone was approachable, friendly & helpful. The service I received was most efficient; I felt confident with the advice I received."
  • "Excellent and professional service."
  • "The later part of Hatchers dealings with our matter coincided with the impact of Covid-19. As clients we found the company responded with resilience and sustained its level of service in testing times."
  • "I have every confidence in Hatchers as a firm of solicitors and special thanks go Victoria Pugh for her help and sound advice."
  • "Kate who dealt with my case was excellent. I have already recommended you and will do so in the future. Thank you."
  • "Very satisfied with the level of service given. Quite happy to use your company again, should the need arise."
  • "Esther did a good job!"
  • "Thank you for your patience in what turned out to be a long and protracted matter, where other party changed Solicitors three times during process causing severe delays."
  • "From start to completion Sarah Husbands has been superb in all aspects. On a personal and professional level Sarah has always been a pleasure to talk to."
  • "My brother and I were very happy with the service provided. It was a difficult time as we could not meet in person, but Jonathan was very efficient and always replied to phone and emails."
  • "Sarah made the whole process of LPA enjoyable, which was surprising given the subject matter, but a testimony to her skills."
  • "I'd like to take this chance to personally thank Mr Ashton for his understanding and advice on this matter. Thanks again to all."
  • "I really could not be happier with the service provided by Valerie Edwards. Thank you!"
  • "I count myself fortunate in my association with Hatchers, having been served with great efficiency and most kind support at a sad and difficult time."
  • "I have used this firm in recent months for a number of services - Wills, Trust, Probate and complex conveyancing. I found all personnel to be professional, sympathetic, efficient and helpful, and would recommend to anyone."
  • "When we need to use your services again we would not hesitate to be in touch with your offices."
  • "Sarah Jane was very helpful and explained everything in a clear and easy to understand way."
  • "Sarah Jane and all the staff that I had contact with were always pleasant and helpful, I couldn't ask for anything better, thank you."
  • "Many thanks."
  • "We would particularly like to thank Sarah for her professional, friendly and charming manner in all her dealings with us."
  • "As ever a pleasure to work with you."
  • "Safe to say I would have no hesitation in recommending Hatchers after the good work completed in 2018."
  • "We have used the services of Hatchers for many years - and always felt confident with their advice and efficiency."
  • "I was made to feel at ease and certainly valued as a customer, both at the reception desk and in the office. My solicitor [Sarah] was so friendly and understanding."
  • "Jonathan Edwards is a consummate professional with a personable manner - a rare combination."
  • "Jonathan was very approachable and understanding, especially when dealing with 'emotional' issues. He was happy to answer questions and explained everything to me. Thank you."
  • "Jack made an excellent job of drawing out all the salient points from a large volume of material and presenting my case clearly, concisely and accurately."
  • "During the recent sale of shares in our company, we relied heavily on Ann’s expert guidance and advice. Ann clearly explained the complex legal documents and guided us through the whole process. We really appreciated her experience and her expertise which helped us all understand the process. Nothing was ever too much trouble and her friendly approachable style was second to none. I would have no hesitation in recommending Ann Fisher."
  • "Excellent service throughout."
  • "As ever a pleasure to work with you."
  • "We would particularly like to thank Sarah for her professional, friendly and charming manner in all her dealings with us."
  • “Victoria dealt with our requests very professionally and we would have no hesitation in recommending her to anyone.”
  • “Service and support was amazing, Emma did a fantastic job.”
  • “To the point. Straight and honest advice.”
  • “Personally would like to thank Sam – she was a breath of fresh air and really helped to put my mind at rest at a really difficult time. Her prompt response to emails and calls was outstanding – thank you.”
  • “It was a difficult and stressful time which was made a lot easier with your help and professional approach.”
  • “Ann Fisher’s approach was pragmatic and professional. Her advice was straightforward, commercially astute and enabled us to understand and manage our legal risk during the whole process of negotiation.”
  • “Without your can-do, helpful attitude and kind words, it would have been so much harder. Thanks a lot.”
  • “Ann Fisher and her team have acted for the group since its formation in 2010. They are knowledgeable, responsive and provide commercially realistic advice.”
  • “Nigel and his team were excellent – professional, courteous and commercial.”
  • “The advice from Nigel was excellent and delivered in a friendly, personable manner.”
  • “Nigel and Jack were professional and efficient. Thank you for such a fantastic service.”
  • “You have a way of making everything sound so straightforward! Thank you Emma.”
  • “We have had advice and assistance from Hatchers for over forty years and always felt confident in people we have dealt with.”
  • “Val Edwards was her usual, professional, well-informed and a pleasure to work with. She handled delicate situations with ease and made the sale much easier than I anticipated.”
  • “Our sale and purchase was handled very efficiently by Matthew and the team. Effortless! Would not hesitate to use again in future and would recommend to anyone.”
  • “The service provided was exceptional which made the process of moving house less stressful.”
  • "The matter could not have been handled more quickly or efficiently. Very pleased with the outcome."
  • "Many thanks for an excellent prompt service."
  • "The transaction went through smoothly and the quality of service was excellent."
  • “Not only was Victoria Pugh professional and knowledgeable, she was also very personable and so this made discussion about my wishes concerning my will both constructive and effortless.”
  • “David Ryder was very helpful and professional throughout the process.”
  • “Mark Munro has provided an excellent service for my family for more years than I can recall and without question his support and advice has been first rate.”
  • "Mark has been our family solicitor for many years and has always been very understanding and sympathetic to our particular problems."
  • "Emma's professional conduct really helped me to feel calmer and much more reassured. She was very kind to me and definitely went above and beyond what I expected. I would use your services again if I needed to and would certainly recommend your services to anyone who needed help. Fantastic!"
  • “Alison was most sympathetic and understanding in answering my anxieties regarding the sale of the house.”
  • "Thank you on behalf of my family for your services and understanding."
  • “Very friendly and considerate with clients whilst thorough in preparation and tenacious in negotiation.”
  • “We found Hatchers brilliant in every aspect. We found them professional, informative and approachable and most importantly extremely patient when dealing with us. Without your guidance and the knowledge gained by your invaluable experience, I feel we would not have got what we did and my future would be a lot more uncertain than it is now.”
  • "Ann Fisher and her team have acted for the group since its formation in 2010. They are knowledgeable, responsive and provide commercially realistic advice."  
  • "Offices are very well run, we will definitely use your services again."